The ICT Department provides a wide range of ICT services to the staff and Elected Members of Louth County Council and its customers. The IS Analyst will be responsible for the management of the IT support service provided by a team of IS Technical Support Officer and to report on their work. This will include responsibility for proactively develop and expand the use of the Help Desk system (ManageEngine) utilised by the IT Team, to streamline task workflows.
The successful candidate will be a member of the IS Team and he/she will continually develop, implement, test, support and review the organisation's devices, systems, network and infrastructure to ensure maximum uptime, confidentiality, integrity, security and availability of the network, data, communications, and business systems.
Due to the dynamic nature of ICT and the changing business requirements within the council, all ICT posts require a flexibility to work in other IT roles as needs require.  The principal duties and responsibilities will be to perform such duties appropriate to the post of IS Analyst that may be assigned by the Head of Information Systems or Project Leader and shall include but not limited to the following duties:-

SUPPORT IN AREAS SUCH AS:

• Facilitate and support MS 365 and Cloud based technologies
• Support remote working, and hybrid meeting technologies
• Agresso Financial Management Systems
• Troubleshooting PC’s, Printers, Servers, Systems, Mobile Devices and other peripherals
• Helpdesk service
• Support for existing in-house systems
• Installation of new software
• Maintenance and support of existing browser-based applications.
• Manage IS assets including procurement, disposal, support and maintenance

• Management of user hardware ordering and asset management
• User devices operating system upgrades.
• Technical design and implementation of new applications and services
• Project meetings and assigned Project task work
• Training and Presentations
• Participate in the planning and implementation of the IS Section’s work program, annual budget and cost control

• Corporate Applications including CRM
• SQL based systems
• Data Analytics
• Data integration/warehousing/interfacing operations.

• Printing operations
• Document management and control
• IT Security operations
• Contract and Supplier Management.

• Other duties as may be assigned from time to time.

CLOSING DATE FOR RECEIPT OF APPLICATIONS is 4.30pm on Wednesday 26^th March 2025.  Late applications will not be accepted.

Have you:

• Supplied correct and factual information? 

• Forward any certificates, references or CV’s with the application form. 
• Post hard copies of your application.
• Canvass any persons connected with Louth county Council or the Interview Board in relation to this post.
• Submit False or misleading information.  This may lead to later termination of employment.

• Ensure you apply before the deadline of 4.30pm on Wednesday 26^th March 2025.
• Check for automated response to emailed application and keep as proof of date and time of application.
• In the event of no response to your email application please contact the HR Section the next day.

Louth County Council