Louth County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which vacancies for IS Technical Support Officer’s may be filled.

The Information Systems Technical Officer will initially participate in a team to provide a high standard of technical support in Louth County Council. An ability to ensure product quality and stability and a determination to professionally manage and resolve potentially complex issues in a fast-paced environment is required.

The Information Systems Department provides a wide range of services to Louth County Council and its customers. As such, due to the dynamic nature of ICT and the changing business requirements within the Council, all ICT posts require a flexibility to work in other IT roles as needs change.

Duties

The principal duties and responsibilities will be to perform the range of operations appropriate to the post of I.S. Technical Support Officer that may be assigned by the Head of Information Systems and shall include the following:
 

• Provide day to day technical support in an effective and responsive manner, for the ICT application and infrastructure environment including networks, servers, desktop/laptop and mobile systems.
• Provide technical support to staff, both office-based and working remotely and to elected members.
• Provide technical support for the use of ICT equipment in council meeting rooms, chambers and across all council buildings.
• Manage and track issues from outset to conclusion, effectively communicating with all stakeholders throughout the process.
• Install, configure, test and document PCs, laptops, tablets, smartphones and related hardware, software and network components and solutions, avoiding service disruptions and ensuring coherence to security requirements and licence compliance.
• Contribute to the continuous improvement of the team with regular updates to the knowledge base.
• Support IT Security initiatives and engage with all security protocols and systems.
• Escalate complex or unresolved incidents within the team or to external suppliers.
• Engage with business users to understand issues and requirements and provide advice and solutions regarding installed applications and technology.
• Keep abreast of information technology evolution and identify opportunities for such technologies to be gainfully utilised by the Council.
• Contribute to the review and implementation of the ICT Strategy.

• have the knowledge and ability to discharge the duties of the post concerned;
• be suitable on the grounds of character;
• be suitable in all other relevant respects for appointment to the post concerned;

• agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed;
• are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position.

CLOSING DATE FOR RECEIPT OF APPLICATIONS IS 4.30 p.m. Wednesday, 26^th March 2025

Have you:

• Typed and completed your application form in full?
• Supplied correct and factual information? 

• Forward any certificates, references or CV’s with the application form. 
• Post hard copies of your application.
• Canvass any persons connected with Louth County Council or the Interview Board in relation to this post.
• Submit False or misleading information.  This may lead to later termination of employment.

• Ensure you apply before the deadline of 4.30 p.m. Wednesday, 26^th March 2025
• Check for automated response to emailed application and keep as proof of date and time of application.
• In the event of no response to your email application please contact the HR Section the next day.

Louth County Council