THE ROLE
The I.S. Technical Support Officer will be part of a team which provides a high standard of technical support in Westmeath County Council. He/she will report to directly to the Head of Information Systems, or to any other such person as may be determined by the Council from time to time and will be responsible for technical support of the ICT Infrastructure environment.

The main duties of the role of I.S. Technical Support Officer include but are not limited to:

TECHNICAL SUPPORT

• Troubleshooting PC’s, printers, Servers, Systems, Mobile Devices, and other peripherals
• Support for wireless network, WAN and LAN
• Network troubleshooting
• Anti-Virus Deployment and ongoing maintenance
• User support for standard desktop software suite
• Helpdesk service
• Installation of new hardware

• New IT systems and services
• New Infrastructure deployments
• Technical design and implementation of new applications
• Project meetings and assigned Project task work
• Training and Presentations

• Office 365 Environment
• Windows Servers
• SQL based systems
• Web applications
• GIS support
• Maintenance and support of existing browser-based applications

• Printing operations
• Data integration/warehousing/interfacing operations
• Data entry
• Document management and control
• Support for existing in-house systems
• Backup operations
• IT Security operations
• Contract and Supplier Management
• Administration – Various administrative office duties that may be assigned such as Purchase Ordering, budgeting, report writing etc
• Other duties as may be assigned from time to time

PLEASE SEE CANDIDATE INFORMATION BOOKLET FOR FURTHER DETAILS OF THE POSITION