Cork County Council invites applications from suitably qualified persons, who wish to be considered for inclusion on a panel from which permanent and temporary vacancies for IS Analyst/Developer (Service Management & Development) may be filled.  

The Digital & ICT Directorate manages Cork County Council’s IT environment including the networks, information systems and applications that are required to support the operation of the council’s services across housing, planning, roads, tourism, libraries, economic development etc.  The directorate consists of two sections one Enterprise Business Services dealing with Business Applications, Data, Service Design and the M365 platform and the second Enterprise Technology Services with responsibility for the council’s Infrastructure, Security and Service Management services.  The directorate is located in County Hall, Cork. 

Successful candidates will be encouraged and supported to undertake further training and certification to build expertise in the area they are appointed to.

The IS Analyst/Developer (Service Management & Development) may be required to provide flexibility in their hours of attendance.  Successful candidates should also be aware that the dynamic and flexible environment within which the IT team operates may require them to fulfil other roles in the broader IT field as and when there is a business requirement to do so. 

 

The IS Analyst/Developer (Service Management & Development) will work with users to formulate system or technology requirements; develop system or technical plans and documentation; review and evaluate existing systems; and design, modify and manage systems or technical solutions and processes to meet the organisations’ business needs.  The primary objective is implementing and supporting technology solutions that enable the work of the council.  The duties may include but are not limited to the following and the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

The IS Analyst/Developer (Service Management & Development) role will suit candidates with an interest in further developing their ICT career in areas such as IT architecture, technical infrastructure, service delivery, telecommunications and networking support, technical support, ICT service management, operations and server support, ICT security, virtualisation, cloud computing and M365 Administration and deployment.


Role Description & Responsibilities

• Monitoring and maintenance of network components including configuration, security management
• Maintenance, problem solving and support of existing systems and infrastructure
• Managing contracts and service delivery by 3rd party technology providers
• Configuring components to ensure interoperability
• Managing support service provision
• Identifying and evaluating network/infrastructure inefficiencies and recommending optimal technology solutions
• Office 365 implementation and administration
• Experience with public procurement procedures and tendering
• Preparation and maintenance of appropriate project and technical documentation
• Applying appropriate security controls
• Managing and evaluating test processes
• Supporting and contributing to ICT plans, policies and procedures. 
• Release and Change management
• Testing and evaluate new technology
• Attending regular planning and review meetings
• Undertake training as appropriate to ensure knowledge and expertise is kept up-to-date
• Undertake other appropriate duties assigned by the Head of IT.

Further information is available in the Candidate Information Booklet available on our website