In Galway City Council, Clerical Officers work as part of a multi-disciplinary teams to provide administrative support and customer service across the broad range of front-line services as well as internal services. The successful candidate will therefore require excellent administrative and communications skills.

The Clerical Officer will normally work under the direction and management of a Staff Officer, Senior Staff Officer or Administrative Officer which comprise the line management grades and may from time to time be required to deputise for an Assistant Staff Officer or other administrative grade and successful applicants must be willing to take on this challenge.

The ideal candidate will also be a highly motivated person, with a strong sense of commitment to delivering quality public services and shall demonstrate a clear knowledge and understanding of :
 

• Local authority services, its key customers and relationships with other agencies and organisations;
• Role of the Elected Member;
• Current local government issues;
• Public service values and integrity.

• Administration and clerical work;
• High level of proficiency in key board skills;
• Ability to communicate effectively;
• Customer service experience;
• Team working;
• Operation of IT systems and standard office software packages;
• Ability to plan and prioritise work effectively;
• Acting on own initiative;
• Working under pressure to tight deadlines;
• Maintaining confidentiality.

Clerical Officers perform a range of tasks including:
 

• Dealing with customers at a variety of levels through various means of communication;
• Supporting line manager and colleagues;
• Working as part of a team to deliver the services of the Council;
• Processing applications for services in accordance with Council policies procedures and plans;
• Carrying out a range of administrative tasks including photocopying, preparing letters, documents/presentations for public circulation, typing, attending meetings and minute taking, report/returns preparation, filing, arranging meetings, receipting/balancing payments including cash, handling internal/eternal mail;
• Operation of the financial system and other local government systems;
• Public Counter/Reception Work;
• Participating in the Performance Management Development System;
• Completing all essential training successfully;
• Any other duties that may be assigned as part of the overall functioning of the relevant Department.