Key Job Responsibilities – Roscommon Arts Centre

• Customer Services: Ensuring a warm welcome and providing onsite orientation information to all visitors and assisting groups to visit, experience and exit the Arts Centre. Delivering an excellent standard of customer service is an integral part of the role.
• Customer Supervision: Observing and enforcing all Arts Centre policies in relation to Health and Safety, admittance of latecomers, cash handling, serving of alcohol, smoking, use of photography, seating arrangements and any other policies in place to assist in the safe and efficient operations of the Centre.
• Reception/ticketing/Booking: Front of house duties involving; till operations, cash handling, fielding queries, dealing with customer enquiries, etc.
• Cash handling: Observing and adhering to any financial procedures in place, including operating the till, cash handling, counting floats, receipting, recording, ordering change in accordance with procedures and as required by management.
• Promotion: Promoting forthcoming events at Roscommon Arts Centre via publicity material and the centre’s seasonal events brochure and assisting with publicity drives through distribution of posters, fliers and brochures locally and packaging of mail shots on a regular basis.
• Performance Evenings: Setting up front-of-house areas pre-performance, ensuring that all areas are clean and tidy and ushering patrons to their seats.  Liaising with the Technical Manager in relation to start times, running times and durations of performances and responding to the needs of performers as directed by the Technical Manager
• Bar: Setting up bar for service, operating the bar facility on performance evenings/days and assisting in the general maintenance of bar operations including bottling up, replenishing of stock, rotating of stock, stock ordering, stock taking and cleaning of the bar facility.
• Green Room: Maintaining the Green Room facility – setting up welcome trays, tidying of the space during the evening and replenishing stocks if and when necessary.
• Evacuation Procedures: Assisting in the Centre’s evacuation procedures in the case of emergencies.

• Flexibility: The successful candidate must have a flexible approach to work and be adaptable to carry out any other duties from time to time as might be reasonably assigned by management in relation to the employment as an Events Assistant.

Further information is available in the Candidate Information Booklet available on our website