Key Job Responsibilities – King House & Douglas Hyde Centre

• Customer Services: Ensuring a warm welcome and providing onsite orientation information to all visitors and assisting groups to visit, experience and exit the site. Delivering an excellent standard of customer service is an integral part of the role.
• Customer Enquiries: Dealing with visitor enquiries about the venue, its facilities and all aspects of its history.
• Customer Supervision: Supervising and controlling visitors so as to maintain order and prevent interference with the centre and ensuring that all rules for visitors are observed.
• Reception/ticketing/Booking: Front of house duties involving; till operations, cash handling, admissions cash receipting, dealing with bookings, dealing with customer enquiries, record taking, reporting, data collection etc.
• Cash handling: Operating the till and cash handling, operating visa / debit card machine, counting floats, receipting, recording, ordering change in accordance with procedures and as required by management.
• Tours: Gaining a good knowledge of the history and the story of the venue and Ireland’s Hidden Heartlands to pass on to visitors is a core function of this position.  Welcoming visitors, introducing them to the site and its facilities, guiding visitors during their visit in a manner appropriate to their interests and in terms understandable to them.
• Sales: Targeting new and recurring customers i.e. tour operators, coach groups, special interest groups, schools, third level students, liaising with agencies and local and regional tourism trade in respect of rates, offers, events etc.
• Administration: Duties such as gathering data on visitors, issuing emails, developing databases, filing, generating reports, research and development, data input in ticketing system etc will be required.  Keeping the venue clean and tidy and ensuring that all elements of the exhibition areas are always kept to the prescribed standard.
• Events: Assisting management, colleagues and volunteers with the administration, coordination, delivery and manning of onsite and virtual events.
• Marketing: Social media and ongoing marketing efforts may be required.
• Research: conducting visitor and trade research e.g. surveys, processing data and generating reports on the findings.
• Flexibility: The successful candidate must have a flexible approach to work and be adaptable to carry out any other duties from time to time as might be reasonably assigned by management in relation to the employment as a Cultural Assistant.

Further information is available in the Candidate information Booklet available on our website.