Duties and Responsibilities
The Community Warden Assistant Supervisor will assist the Community Warden Supervisor in the day-to-day management and operation of the Community Warden Service and may be required to act as Community Warden Supervisor in the absence of the Community Warden Supervisor.
The duties of the post will include, but are not limited to, the following:
Enforcement and Compliance

• Patrol assigned areas throughout the city and suburbs.
• Enforce relevant legislation, regulations and bye-laws, including those relating to traffic management, parking control, litter, waste, roads and public open spaces.
• Issue Fixed Charge Notices and other notices as authorised.
• Monitor public areas for compliance with relevant legislation and Council bye-laws.
• Identify and report breaches of legislation, regulations, tenancy agreements and other matters requiring investigation or follow-up action.

• Assist in the supervision, guidance and support of Community Wardens.
• Allocate and monitor work assignments as required.
• Assist in maintaining service standards and operational effectiveness.
• Assist in the training and development of new and existing staff.
• Act on behalf of the Community Warden Supervisor during periods of absence, as required.

• Maintain accurate records and prepare reports relating to operational and supervisory activities.
• Record and report hazards, defects, incidents and other matters requiring action by Galway City Council.
• Monitor compliance activities and provide information to management as required.
• Assist with the administration of the Community Warden Service, including payroll-related returns and operational records.

• Liaise with An Garda Síochána, Council departments, external agencies and other stakeholders as appropriate.
• Respond professionally to enquiries and complaints from members of the public.
• Provide information and assistance to residents, businesses and visitors.
• Attend court and give evidence where required.

• Promote high standards of customer service and professionalism.
• Carry out duties in accordance with Council policies, procedures and health and safety requirements.
• Work outside normal hours where required.
• Undertake such other duties as may be assigned from time to time.

• Demonstrate knowledge of relevant legislation, regulations, policies and bye-laws.
• Exercise sound judgement and decision-making.
• Maintain accurate records and prepare clear reports.
• Communicate effectively with members of the public, colleagues and stakeholders.
• Work effectively both independently and as part of a team.
• Attend court and provide evidence when required.
• Provide leadership, guidance and support to Community Wardens.
• Deliver a high standard of customer service at all times.