• Panel A (Open Panel);
• Panel B (Confined to current employees of Waterford City & County Council (plus Southern Regional Assembly); and
• Panel C (Confined to current employees of the Local Government Sector).

• Customer service
• Working  effectively as part of a team
• Planning and prioritisation of workloads
• Dealing effectively with conflicting demands
• Working under pressure to tight deadlines
• Adapting to change
• Problem solving
• Administration and report writing
• Operation of ICT systems and standard office software packages
• Project management
• Budget management
• Acting on own initiative
• Ability to communicate effectively across different levels within an organisation
• Maintaining confidentiality

Duties and Responsibilities
The duties to be assigned include the following, although this list is not exhaustive and may be reviewed from time to time as organisational needs require :

• To support the line manager to communicate, implement and manage all change management initiatives within the relevant area of responsibility.
• To support the line manager to ensure the section or department work programmes are implemented to deliver on the Council’s Corporate Plan and operational plans.
• To ensure high levels of customer service, responding to queries and requests for information in a professional and courteous and timely manner.
• To communicate and liaise effectively with employee, supervisors and line managers in other sections and customers in relation to operational matters for their section or work area
• To prepare reports, correspondence and other documents as necessary.
• To provide assistance and support in the delivery of projects as required
• To supervise employees within their team or programmes of work within their area of responsibility, providing support to team members or colleagues as required
• To identify opportunities for improvements in the service delivery within the relevant area of responsibility and to use key performance indicators or other performance indicators effectively as appropriate.
• To compile, prepare and present reports as necessary, including the preparation of reports or letters which may be sensitive and/or confidential in nature.
• To support the implementation of good practices with transparent reporting and communications to deliver accountable services in the department or section.
• To provide assistance in the understanding and interpretation of the Council’s policies and procedures to employees in their area of responsibility and to customers as appropriate.
• To carry out duties in a manner that enhances public trust and confidence and ensures impartial decision making.
• To organise and facilitate internal and external meetings and participate and engage in discussions as appropriate.
• To support the Council and Municipal District operations.
• To carry out duties in a politically neutral manner, with a clear understanding of the political reality and context of the local authority.
• To provide specialist administrative assistance and support in the delivery of projects as required.
• Deputise for line manager when required.
• To support the Staff Officer in the management and implementation of Health and Safety for the section or department.
• Undertake any other duties of a similar level and responsibilities as may be required from time to time.

1. Character

2. Health

3. Education, Training, Experience, etc.

1. be a serving employee in a local authority, and have not less than two years’ satisfactory experience in a post of Clerical Officer or an analogous post.

• Knowledge of the structure and functions of local government, of current local government issues, and of the key influences of local government
• An understanding of the role of Assistant Staff Officer
• An understanding of the representational role of the elected members and the need to work with them to deliver quality services and implement policy decisions
• An ability to supervise a team effectively to achieve a common goal, ensuring strong governance and ethics standards are adhered to and maintained
• An ability to motivate and encourage staff under his/her control to achieve maximum performance by supporting the current Performance Management and Development System (PMDS)
• A career record that demonstrates an ability to supervise staff
• Relevant administrative experience and input to delivery of organisational objectives
• Proven management report writing and analysis skills
• An ability to work under pressure to tight deadlines in the delivery of key operational objectives

• Be self motivated with ability to work on own initiative

• Have strong interpersonal and communications skills and be capable of representing the Council in a professional and credible manner with all stakeholders
• Have an awareness of Health and Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace

Human Resources Department