1. To participate in and support the work of the section or department to ensure that work programs are delivered in accordance to the operational plans.
2. To communicate and liaise with team members, supervisors, members of the public and others in relation to operational matters in their section or area of work.
3. To prepare reports, correspondence and other documents as necessary.
4. To provide a comprehensive administrative and clerical service as required.
5. To ensure high levels of customer services, responding to queries and requests for information in a professional courteous and timely manner.
6. To support and participate in all change management initiatives within their area of work or the wider organisation.
7. To support and assist team members as required.
8. To participate in corporate activities and responsibilities appropriate to the grade.
9. To be in compliance with Health and Safety legislative requirements, policies and procedures and safe systems of work.
10. To deputise for the line manager or equivalent as required.
11. To undertake any other duties of a similar level and responsibility, as may be required, or assigned, from time to time.

CLERICAL OFFICER (Grade III)